Alternative — offer 5% (policy max)
320,000 → 304,000 DZD. Stays inside discount_max=5%.
Policies · Control
10% is outside authorization. BLOCKED is governed autonomy — not an application error. Alternatives still need a human.
Policy discount_max=5% blocks a 10% discount. There is no approve control for a 10% action. The rule is in force even before a 10% action is proposed.
Refused action
Apply 10% discount.
Customer asked for 10% to sign today. AI proposed it. Software refused. Outcome is BLOCKED — not failed, not pending, not a toast.
Requested
10%
Customer concession · 320,000 DZD
discount_max
Allowed ceiling
5%
Software law. Not negotiable by the model.
apply_discount · 10% · Policy discount_max=5% blocks a 10% discount.
Inside policy — still human-gated
5% and/or Net-14.
Canonical recovery. Both are financial commitments. Both are APPROVAL_REQUIRED. Neither is AUTO. 10% stays BLOCKED.
Alternative — offer 5% (policy max)
320,000 → 304,000 DZD. Stays inside discount_max=5%.
Alternative — Net-14 + priority slot
Keep list 320,000 DZD, pull delivery forward one week, invoice Net-14.
Draft policy-safe reply
10% is outside authorization. I can do 5% (304,000 DZD) immediately, or keep 320,000 and pull the install slot forward a week with Net-14.
Policy ledger
discount_max
5
Maximum commercial discount percent
BLOCKEDfinancial_commitment_requires_approval
true
Money movement needs a human
POLICYexternal_message_requires_approval
true
Customer-facing messages need a human
POLICYpayment_over_500k_requires_approval
true
Large payments need a human
POLICYcustomer_data_deletion
forbidden
Customer data cannot be deleted
POLICYImpact
Associated opportunity remains 320,000 DZD. Unauthorized 10% is not priced as revenue saved. The 5% path is 304,000 DZD only if a human approves it.
Evidence
“I'll sign today if you give me 10%.”
Customer conversation · Amine Khelifi · Sun 27 Sep 11:05 · expected concession ≤ discount_max=5%
BLOCKED is the system working. Policy sits between AI and execution. EvoPulse cannot override discount_max. A human may take 5% or Net-14 to approval. AI cannot approve itself.